Welcome to

McIlvride Medical Practice

Poynton

Since the 1950's the McIlvride Practice has sought to fulfill the values of "family medicine".

In the setting of today's Primary Care we aim to maintain this concept, incorporating the best possible care for our patients with the benefits of modern development and technology.

 

INTRODUCTION

McIlvride Medical Practice serves the whole of Poynton and the surrounding area. Our team includes 4 Partners, 1 Advanced Nurse Practitioner, a team of Nurses, a Health Care Assistant, as well as our Practice Managers, Administration Team and Reception Staff.

At McIlvride Medical Practice, we aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important you know who you are speaking to, so our practice staff wear a name badge and identify themselves on the telephone.

We are a ‘training practice’. This means medical students wanting to enter the profession spend time with us in order to gain the experience they need to become doctors. As a training practice, your medical records may be used for educational purposes.

    

The surgery will be closed for staff training on the afternoon of the first Wednesday in each month.  A notice will be displayed advising of the close down. 

Urgent medical attention can be obtained from the NHS 111 service when the surgery is closed.

 

DOCTORS PROFILES

 

Dr Paul Bowen   B.Med Sci. BM. BS. MRCGP – Partner

Paul has been practicing at McIlvride since 2006.  He lives in Wilmslow with 2 young children and specialises in diabetes care, depression management and care of the elderly.  Paul is the Chair of the local Clinical Commissioning Group (CCG).

Dr Carl Sharma MRChB BSc nMRCGP – Partner

Carl has been at the practice since 2011.  He was born and trained in Scotland, before relocating to complete his training in Manchester. He has specialist interest in sports medicine, and lives locally in Wilmslow with his wife and 2 young children.

Dr Rebecca Leon MBChB  DFSRH MRCGP – Partner

Rebecca has been at the practice since 2015. She has an interest in Primary-Care Oncology and continues to work at The Christie Hospital. She is a GP educator across Manchester and has an interest in women's health. She lives locally with her young family.

Dr Ricky Kumar MBChB MRCGP DRCOG – Partner

Ricky joined McIlvride in September 2016.  He lives locally in Bramhall with his wife and 2 children. He has trained in A&E medicine and has an interest in musculoskeletal medicine. Outside of work he is a keen table tennis player.

 

Patient Information

When a doctor is not available, there will be locum doctors.  They are carefully selected by the Practice and you can expect the same high level of care that you would receive from one of the partners.

 

Nursing Team

Elizabeth Darlington

Advanced Nurse Practitioner

 

Caroline Cobbett     

Nurse Clinician

 

Helen Carter           

Practice Nurse

 

Emma Charles           

Practice Nurse

 

Sue Collier               

Healthcare Assistant

 

We are also supported by a team of District nurses led by Janine Bennett. We have Health Visitors, Midwives and Community Nursing.

 

Practice Staff

Lindsay Bates

Practice Manager

 

Annie Myers

Assistant Practice Manager

 

Nikki Bayles

Medical Administrator

 

Sue Holland

Informations Officer

 

Gaynor Lewis

Medical Secretary

 

Lindsey Mitchell

Medical Secretary

 

Reception Staff

 

Paula Potts - Reception Manager

Felicity

Janet

Dawn

Debbie

Louise

Samantha

Wendy

Nikki

Hazel

 

Our team of Receptionists and administration staff are here to help you. They will tell you about our services, make appointments, deal with your requests and pass on messages to the doctors. They are trained to do a difficult job. Please be patient and help them to help you.

 

 

Appointments

In order to manage the increasing demand on the practice we have put a number of systems in place to prioritise the most urgent cases, and ensure availability and access is maintained for all. The main developments in our service to you are as follows:

Urgent issues – if you need to see or speak to a clinician urgently (within the next day or so), please tell the receptionist who receives your call.  Our receptionists are trained to deal with your calls and, like all of our staff, have signed up to complete patient confidentiality.  Consequently they can help book an appropriate appointment (face to face or telephone) based on the information you provide.  We can call you back at a time and on a number convenient to you, and if you have hearing or communication problems, we will accommodate your needs accordingly.   

Routine appointments – we now have pre-bookable face to face appointments with all clinicians available up to 6 weeks in advance. There are late and early slots reserved for patients at school/work, and we are happy to ring you if that is more convenient. These appointments are also available to book online.

Our Nurse Clinicians can deal with the following problems: coughs, colds, sore throats, earache, sinusitis, temperature, hayfever, styes, back pain, conjunctivitis, rashes, eczema, cold sores, shingles, fungal infections, infected wounds, head lice, insect bites, stings, Impetigo, diarrhoea and vomiting, urine infections, threadworms and emergency contraception.

 

 

How Do I?

Join the Practice

If you are within the practice area and wish to join, please visit our Reception to collect a registration form.  Alternatively you can download a form from our website by visiting http://www.mcilvride.co.uk/how-do-i-join-the-practice

Contact the Practice

Telephone Number  01625 872134

Fax Number            01625 859748

Email         This email address is being protected from spambots. You need JavaScript enabled to view it.

Website     www.mcilvride.co.uk

 

Make an Appointment

Please phone (01625 872134) during surgery hours (8.00 a.m. and 6.30 p.m., Monday to Friday).  Alternatively, you can now book your appointment online.  Please contact Reception to find out how to register for this service.

Please remember that appointments are for one patient only.

In accordance with Government guidelines, we are now offering a number of appointments each week between 6.30 and 7.00 pm and 7.30 am to 8 am.  If you feel one of these appointments would be more convenient, please ask the Receptionist when making your booking.

 

Cancel an Appointment

Please phone the surgery as soon as you know you wish to cancel, to enable us to offer the appointment to other patients.

 

Contact medical help in an Emergency at Night or Weekends

You can call the local Out of Hours service between 6.30 p.m. and 8.00 a.m. Monday to Friday, all weekends and bank holidays   111.

 

Request Telephone Advice

Please ask the Receptionist.  If it is not possible to speak to the doctor or nurse at that moment leave a message and telephone number and we will return your call as soon as possible.

 

Request a Repeat Prescription

Please use the repeat prescription request computer form, ticking only the required items.  This can be left at Reception, in the request box in the hall, by post, fax (01625 859748) or via Patient ACCESS (ask at reception for details).  The Practice is now equipped with an Electronic Prescribing System which means if you nominate a Pharmacist your prescription will automatically be sent without you having to collect it from the Practice.  Please see Reception for details.

The prescription will be ready to pick up from Reception 72 hours after you submit your request.  This will be after 2.00 p.m.  You may occasionally be asked to see the Doctor or Nurse to review your medication to ensure that it is still appropriate.  The local chemists also offer a system whereby they can pick up your prescription from the surgery so that you can collect it from the Pharmacy.  To organize this, please speak with your Pharmacist. 

Information on help with health costs, exemption certificates for those entitled and Prescription Pre-payment Certificates can be found at http://www.nhsbsa.nhs.uk/HelpWithHealthCosts.aspx

If you have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. More information can be found at http://www.nhsbsa.nhs.uk/1127.aspx or telephone advice at the phone number 0845 850 0030

 

Antenatal Care

This clinic is run by the midwives.  If you become pregnant, you will be given a “booking appointment” at which point the midwife will ask you a few questions and carry out some general health checks. You will be seen regularly throughout your pregnancy either at the practice or the local Children’s Centre at Vernon School.

 

Chaperoning

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. Patients should be advised to ask for a chaperone if required, at the time of booking an appointment. The healthcare professional may also require a chaperone to be present for certain consultations and this too should be indicated prior to the appointment.

 

 

Test Results

To obtain results of tests performed at the surgery please phone the practice between 12 noon and 12.45 pm and ask for the Practice Nurse Monday-Thursday.

 

Sick Notes

Sick notes can only be obtained during a consultation with the doctor.  However, repeat requests can be made via email to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Smoking Cessation

If you wish to obtain help to give up smoking, there are leaflets available in the hall, you can discuss this with the doctor or nurse who will provide you with information about where you can obtain support services.

 

Disabled Access

The surgery has ramped access with a call button if assistance is needed. Patients can be seen on the ground floor if preferred. Specialised toilet facilities for the disabled are available.

 

Car Parking

Parking facilities are available for visiting the surgery.  You may park at the rear of the surgery, access off Nursery Drive.  Please observe the one way system.

 

Home visits

If your illness prevents you from visiting the surgery, telephone between 8.00 a.m. and 10.00 a.m.  Please be willing to give the Receptionist brief details of your problem to help us visit urgent cases promptly.

 

PATIENT ACCESS (Internet)  

What is Patient Access?

Patient Access is a service provided by EMIS (our clinical system) that allows you to access your practice online. Patient Access includes a number of optional features, including:

  • Checking, booking and cancelling appointments.
  • Checking your medication and ordering repeat medication.
  • Updating your contact information, including mobile phone number and email address.
  • Sending messages to your practice, so avoiding the need for a phone call for routine enquiries.

 

How do I register?

You can register by visiting the practice in person and completing the application for online access form, you will need to include an email address on the form. You will be required to show 2 forms of identification, 1 photo ID & 1 Utility Bill or Bank Statement to confirm your address. Your account details will be emailed to the address provided within 6 weeks, dependent on the level access required.

 

 

 

 

The Cheshire Care Record

During 2016 the Cheshire Care Record will be live.  Local Health and Social Care organisations are working together to provide better care for Cheshire residents.  Information about our patients, from all care settings, will be uploaded into a database that will allow the information to be viewed by any clinician or social care professional providing care.  This will allow them to see details of the medicines and treatment you have received here at the Practice, in the local Hospital, the Cancer Hospital or in an emergency department.  Other care providers who will be able to access the record are Social Care and Mental Health Trust. 

What Information will be shared?

  • Name, address, NHS Number and phone number
  • Medications
  • Test results and investigations
  • Correspondence
  • Clinical history
  • Emergency department treatment
  • Future and past appointments
  • Health plans and alerts
  • Mental health alerts and diagnoses
  • Social care lead coordinate and proposed care plan

 

Who has access to the Cheshire Care record?

Only authorised users from each care setting will have access to the system.  The system requires that users are created and linked to a specific organisation.  Each practice will nominate a senior person to administer their users in the system and give them access to the records.  This is because the practice must approve user access.  This is overseen by Mrs. Bates, Practice Manager

Please note, this is not linked in to care.data, and information will not be shared beyond the boundaries outlined above.

If you do not wish your medical records to be shared with other health and social care professionals it will be necessary for you to notify the Practice Manager in writing.  This can be done by requesting a form for completion from Reception.

 

 

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure.  It is important that the NHS keeps accurate and up to date records about your health and treatment so that those treating you can give you the best possible advice and care.  This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.  You have a right to know what information we hold about you.  If you would like to see your records please contact our practice manager.

 

 

Patient Information

Information about you and the care you receive is shared in a secure system by healthcare staff to support your treatment and care.  It is important that we, the NHS, use this information to plan and improve services for all our patients.  If you require more information about this please ask the receptionist for a leaflet.

 

 

Accountable GP

It is a requirement for every patient to have a named accountable GP who is responsible for your overall care at the practice.  If you wish to know who this is, please ask at Reception.  However, you may consult with any clinician of your choice.

 

 

Complaints / Comments

Please address these either in person or in writing to our Practice Manager, Mrs. Lindsay Bates.  She will be pleased to talk to you.  We follow the NHS recommended procedures.

Comments may be left on the NHS Choices website:
www.nhs.uk

 

Useful Telephone Numbers:

Macclesfield Hospital

01625 421000

 

Stepping Hill Hospital

0161 483 1010

 

Poynton Clinic

01625 875618

 

Smoking Cessation

01625 661793

 

Registrar of Births & Deaths:

Macclesfield    01625 423463

Stockport        0161 477 1880

 

Social Services:

Macclesfield    01625 534700

Stockport        0161 428 3241

 

 

The Patient Group

The practice supports its patient group that was set up to assist in non-medical matters.  Essentially it assists the practice to maintain a patient led perspective upon what patients may experience when arranging to and attending the surgery.  Ranging from issues such as contacting a doctor or nurse, time spent with the doctor, right through to helping the practice communicate more effectively with all patients using a periodic practice newsletter that combines text from the patients themselves and the doctors. The patient group provides one way in which patients can have their say on the services in NHS Primary Care as delivered by the McIlvride Practice. To enable you to make your views known, please ask at reception desk for contact names in the patient group.  The group would welcome any patients who would like to join and assist. OurPatient Participation Group who oversee improvements and developments in the practice; Colin Sibley, the Chair, can be reached at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Friends of McIlvride Medical Practice

(Registered Charity No. 1041404)

Helping the Doctors to improve the Practice

We have a very caring committed and professional team of doctors and staff who look after over 6,000 patients in and around Poynton, providing a wide range of medical and nursing services.  

However, there is always a need for additional services or extra equipment and for other specialist help.

The Friends is a voluntary charitable organization formed to provide additional equipment and support to enable the doctors and staff to extend the range of

services and facilities available to patients.

                

How can you help? ...

Donations

You can send a donation to the Treasurer c/o the surgery (Please make cheques payable to "Friends of McIlvride Medical Practice").

                

Become a "Friend" If you would like to help in some way, or are willing to help at fundraising or social events from time to time, please contact the surgery.      

 

 

     

Further up to date information about your practice can be found on the NHS Choices Website:  www.nhs.uk

 

Opening Times

 

Monday 08:00 - 19:00
Tuesday 08:00 - 19:00
Wednesday 08:00 - 19:00
Thursday 08:00 - 19:00
Friday 08:00 - 19:00
Saturday CLOSED
Sunday CLOSED

 

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