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NHS Cyber Attack

McIlvride Medical Practice

NHS Cyber Attack

Frequently asked questions

How has my practice been affected?

The practice remains open and is working effectively to well-tested business continuity plans.  [Clinical computer systems have not been affected]. However  non-clinical computers have been affected and computers and internet connections have been shut down as a precaution while investigations continue. This may cause some disruption, including difficulty in obtaining and viewing information from external bodies e.g hospitals. In addition, while some of our systems are down, it may take longer to see patients and arrange prescriptions so please bear with us if things are running more slowly than normal.

I already have a GP appointment booked. Will this still go ahead?

Yes, the practice is open and you can attend your appointment as normal.

Can I book an urgent or routine GP appointment?

Yes practice is open and continuing to take bookings as normal, however we may prioritise based on clinical urgency.  The problem may cause things to run more slowly than usual and we ask for your patience and understanding while we try to bring our systems back online.

How have the phone systems been affected?

All phone lines for GP practices are working normally

Has my patient information been affected?

There is absolutely no evidence that patient data has been accessed or compromised.

How does this affect prescriptions and repeat prescriptions?

Electronic prescriptions are now currently available and you can order and collect your prescription from your chosen pharmacy as normal.

Have any patient records been lost?

There have been no reports of any patient records being affected. Patient records created before the cyber attack remain in place and any paper records that have been created since the incident started on Friday, May 12, will be transferred to electronic records as quickly as possible.

What will happen to my patient records if I received hospital treatment over the weekend?

Paper records will have been made at the hospital and these will be transferred to your electronic patient records held by your GP as quickly as possible. In the meantime, hospitals will be able to fax paper records to your GP if they need to access information about your treatment.

What will happen to my test results?

There may be a delay in receiving test results as a result of computer systems being down. If you are waiting for routine results we would ask you to wait an additional couple of days before calling to ask for them. However, if you are waiting for urgent test results, your GP will be able to contact the hospital by phone to receive them and the practice will contact you with this information.

When will everything be back up and running normally?

Many NHS services have already returned to normal and NHS IT experts are continuing to work round the clock to bring impacted systems back online as quickly as possible.

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